CareersITDevelopmentServiceNow Developer
IT

ServiceNow Developer

IT

Permanent contract

Lisbon

First who

  • Problem-Solving
  • Communication Skills
  • Adaptability

Then what

Missions

  • Design, configure, and implement ServiceNow to meet business needs
  • Development of REST/SOAP web services
  • Troubleshooting and resolving technical issues reported by clients

Profile required

  • ServiceNow
  • Web Services
  • JavaScript, HTML, XML

Lisbon

Av. Miguel Bombarda
36
1050-165 Lisbon

You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia!

Extia is an engineering consultancy which proposes since 2007 an unprecedented approach in its sector by combining well-being and performance at work. A successful model: more than 3000 Extians working in 22 agencies in France and abroad, 1st Great Place To Work® in France, 160 millions of euros of turnover and plenty of energy!

At Extia, it's "First who, then what" so, let's do it!

First who

First who

Key Requirements:

  • Design, configuration, implementation, and customization of ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Service Catalog).

  • Scripting & Development Skills.

  • Knowledge of REST/SOAP APIs for integrations.

  • Understanding of ServiceNow’s scripting APIs (Glide, Business Rules, Client Scripts, etc.).

  • ITSM/ITIL Knowledge.

Then what

Then what

We are currently seeking a ServiceNow Developer/Support Specialist to join our Global Support Center team. This role is instrumental in enhancing the efficiency of issue resolution and knowledge management across multiple operational environments.

The Global Support Center plays a key role in streamlining the tracking and resolution of reported incidents while building a rich knowledge base from historical cases. By leveraging past solutions and troubleshooting insights, the team enables continuous service improvement across airport and cargo-related operations.

Main responsibilities:

  • Design, configure, and implement ServiceNow to meet business needs.
  • Workflow development and CI class creation/modification.
  • Development of REST/SOAP web services (considered a plus).
  • Working with JavaScript, XML, HTML, Web Services, and other development technologies.
  • Providing technical input on ServiceNow capabilities and best practices.
  • Troubleshooting and resolving technical issues reported by clients.
  • Identifying and applying system modifications, corrections, and upgrades.
  • Applying ITIL principles (if experienced) for incident, problem, and change management.

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Your agency

Lisbon

In 2019, Baptiste decided to conquer Portugal and opened an agency in Lisbon. The team now counts 25 members, and they work in IT, Digital and Data in the Banking, Finance and Insurance, Telecoms, Retail, and e-commerce sectors. The Lisbon Extians are looking to spread the "First who, then what" mindset throughout Portugal.

+35 1 935 483 591

kpicolo@extia-consulting.pt