**Expert Problem-Solver: ** You possess strong analytical skills and a methodical approach to resolving complex production incidents under pressure. Collaborative Communicator: You bridge the gap between technical IT operations and business stakeholders, explaining technical issues in a clear, actionable manner. Resilient & Organized: You thrive in fast-paced environments, managing competing priorities with a focus on stability and business continuity. Continuous Improver: You have a proactive mindset, always looking to optimize system performance and mentor others to grow the team's collective expertise.
IT
Application Production Support Engineer
IT
Permanent contract
Lisbon
First who
- Expert Problem-Solver
- Collaborative Communicator
- Resilient & Organized
Then what
Missions
- Ensure Operational Excellence
- Incident & Crisis Management
- Govern Security & Resilience
Profile required
- Docker
- Kubernetes (OpenShift)
- Python or Shell
You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia!
As a consulting company specialized in IT and digital sectors, Extia has prioritized an approach that combines performance and well-being at work since its creation in 2007. This vision is shared today by more than 2,500 Extians across France and internationally, and has been recognized by the Great Place to Work® certification for 15 years!
We believe in equal opportunity and offer every candidate the chance to reveal their potential, without distinction of any kind. At Extia, it's "First who, then what" so, let's do it!
First who
First who
Then what
Then what
What You'll Do:
- Ensure Operational Excellence: Provide end-to-end technical and functional support to ensure high availability and stability of the application landscape.
- Incident & Crisis Management: Lead production incident resolution, coordinate service restoration, and conduct thorough Post-Incident Reviews (PIR).
- Monitor & Automate: Oversee the execution of batch jobs and data flows while leveraging CI/CD tools (Jenkins, Ansible, Terraform) to automate production tasks.
- Govern Security & Resilience: Implement ITIL standards, manage Disaster Recovery Plans (DRP), and ensure compliance with cybersecurity protocols.
- Expert Consulting: Act as the production authority during application releases, defining performance indicators (KPIs) and dashboards to track system health.
- Innovation & Watch: Build Proofs of Concept (POCs) for new observability or automation tools to enhance monitoring capabilities.
What We're Looking For:
- 5+ years of experience in Application Production Support or Systems Engineering within an enterprise environment.
- Proven expertise in Containerization & Cloud: Strong hands-on experience with Docker, Kubernetes (OpenShift), and IBM Cloud.
- Command of Linux & Scripting: Proficiency in Linux/Unix environments and automation using Python, Shell, or YAML.
- Observability Mastery: Deep knowledge of monitoring stacks such as Splunk, ELK, Dynatrace, or SysDig.
- Middleware & Scheduling: Experience managing Kafka, CFT, and Control-M scheduling.Methodology: Strong grasp of ITIL frameworks and Business Continuity Planning (BCP/HA).
- Communication: Fluent English is required (minimum B2); French is considered a significant advantage.
#LI-MS6
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Talent Recruiter I love doing puzzles
Your agency
Lisbon
In 2019, an Extian decided to conquer Portugal and opened an agency in Lisbon. The team now counts 25 members, and they work in IT, Digital and Data in the Banking, Finance and Insurance, Telecoms, Retail, and e-commerce sectors. The Lisbon Extians are looking to spread the "First who, then what" mindset throughout Portugal.
