End User Support (M/F)

Support functions

Permanent contract

Porto

First who

Helpdesk experience
ITIL Certification

Then what

Missions

Troubleshooting and basic requests
Manage priorities and demands to successfully meet client SLAs

Profile required

Autonomous
Dynamic
Solution-oriented

Lisbon

Avenida D. Joao II n°35
Andar 11°A
IDEA Space Edificio Infante
1990 Lisbon

You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia!

Extia is an engineering consultancy which proposes since 2007 an unprecedented approach in its sector by combining well-being and performance at work. A successful model: more than 2200 Extians working in 20 agencies in France and abroad, 3rd Great Place To Work® in France, 160 millions of euros of turnover and plenty of energy!

At Extia, it's "First who, then what" so, let's do it!

First who

Ingenious, your overflowing imagination solves every problem;
Versatile, you draw one superpower per incident;

Then what

Wide experience with IT support environments;
Guidance to the team responsible for resolving incidents escalated by the call centre;
Closing tickets, status reports, documentation, process and procedure tracking;

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Your agency

Lisbon

In 2019, Baptiste decided to conquer Portugal and opened an agency in Lisbon. The team now counts 25 members, and they work in IT, Digital and Data in the Banking, Finance and Insurance, Telecoms, Retail, and e-commerce sectors. The Lisbon Extians are looking to spread the "First who, then what" mindset throughout Portugal.

Avenida D. Joao II n°35
Andar 11°A
IDEA Space Edificio Infante
1990 Lisbon

+35 1 935 483 591

kpicolo@extia-consulting.pt