- Ingenious, your overflowing imagination solves every problem;
- Versatile, you draw one superpower per incident;
End User Support (M/F)
- Helpdesk experience
- ITIL Certification
- Troubleshooting and basic requests
- Manage priorities and demands to successfully meet client SLAs
Avenida D. Joao II n°35
IDEA Space Edificio Infante
You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia!
Extia is an engineering consultancy which proposes since 2007 an unprecedented approach in its sector by combining well-being and performance at work. A successful model: more than 2200 Extians working in 20 agencies in France and abroad, 3rd Great Place To Work® in France, 160 millions of euros of turnover and plenty of energy!
At Extia, it's "First who, then what" so, let's do it!
- Wide experience with IT support environments;
- Guidance to the team responsible for resolving incidents escalated by the call centre;
- Closing tickets, status reports, documentation, process and procedure tracking;
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In 2019, Baptiste decided to conquer Portugal and opened an agency in Lisbon. The team now counts 25 members, and they work in IT, Digital and Data in the Banking, Finance and Insurance, Telecoms, Retail, and e-commerce sectors. The Lisbon Extians are looking to spread the "First who, then what" mindset throughout Portugal.